TDC provides program management, information systems, and database development services for implementing AMTRAK's nationwide Public Safety Computer Aided Dispatch system that crosses disciplines and interfaces law enforcement, transportation, and other emergency management information systems and business processes. These systems enable unprecedented real time resource coordination, combining data from incoming 911 calls, roadway sensors, highway service, and police patrols to help make the passenger rail an increasingly secure and efficient component of our nation's transportation and public safety systems.
TDC is also responsible for vendor management to oversee governance and relationship management. We assist vendors to remain focused on innovation, improvements, contractual obligations and results, and Amtrak's corporate goals based on key performance indicators. TDC develops and manages contracts and procurement documents, requests for proposals, evaluation and decision criteria, and facilitates and participates in the evaluation process.