Computer Aided Dispatch System Upgrade / Migration

TDC project managers and subject matter experts were responsible for the successful upgrade of the existing Computer Aided Dispatch system, including technology refresh and infrastructure replacement at the existing Public Safety Communications Center in the mandated three (3) month timeline. The Project included training of all users, replacement of 65 workstations, replacement, relocation, and/or upgrade of eight (8) servers, as well as training, acceptance, and post cutover support.

Project was completed in April 2004. TDC project managers were responsible for requirements definition, vendor negotiation and procurement activities, project tracking and reporting to the Chief Technology Officer, the Deputy Mayor for Public Safety and Justice, among other executive level and stakeholder entities.