District of Columbia Office of Unified Communications (OUC)

The Office of Unified Communications was established in October 2004. The development of the Office of Unified Communications included various organizational development and business process assessment tasks which culminated in a comprehensive document defining best practices, recommendations, and various project planning and legislative drafts for the development of this new agency which shall consolidate all the currently disparate communications functions of the District of Columbia into a common facility, with common technology infrastructure, and common business practices.

The newly created OUC has effectively and efficiently absorbed the communications personnel of the Metropolitan Police Department, The Fire / Emergency Medical Services Department, The Executive Office of the Mayor, and other agency communication functions. The project included a staffing and human resource assessment, multi-jurisdictional best practice assessments and recommendations, process definitions, and the identification of multi-agency dependencies dealing with issues such as personnel unions and legislative disparities. TDC project management professionals developed project plans, work breakdown schedules, project scheduling, and tracking. In addition, TDC project management professionals consolidated public safety stakeholder input and provided vendor management and oversight, project reporting and tracking.p>